Schedule

Barcelona Service Design Week 2019

Date: -
Place: Elisava (La Rambla, 30-32)


The fourth edition of our Service Design Week will be an intensive hands-on workshop, for 7 real life projects in Food, Energy, Telecommunications, Education, Exhibitions and Courier Services.

Masterclasses from Satu Miettinen, Dean of  Design at the University of Lappland and author of the book Service Design Complexity. Loureçio Viana - Head of service Design at Mango, Alessia Rullo Service Design UX Research from HP Q&A from Tenny Pinheiro author of The Service Start Up. Facilitators from DesignThinkers Group and Elisava will support teams for applying the service design methodology to successfully address each challenge and create great services to solve them.

Get your ticket and join a team now!

Agenda

Monday
Intro to the service design methodologies, team challenges and Masterclass on Service design complexities by Satu Miettinen, Service Design Workshop.

Managing Complexity and Creating Innovation through Design
Coping with complexities is an everyday reality for private, public and third sectors that face intricate, overlapping, obscuring and ever-changing challenges. Developments in technology and systems of value creation are driving a new need to understand, facilitate and manage complexity. The lecture proposes design and design research as a solution to respond to the complexities associated with the intensifying and rapid changes in societies, technological fields and environments. A four-step design process for managing complexities is introduced, spanning from design research in the field to practice-based contexts.  The ways designers work to overcome complexities through design, and the methods and frameworks presented, provide critical insights. More info here 

Tuesday
Barcelona Service Design Safari, Q&A with Tenny Pinheiro Service Design Workshop

Wednesday
Service Design at Mango with Lourenço Viana, Service Design Workshop 

Thursday
Service Design at HP with Alessia Rullo, Service Design Workshop

Friday 
Service Design Workshop and Presentation of final proposals
Service Design champions and certificates to attendees.
 

#BSDW19

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